tk1991 FAQ — Slots, Casino and Withdrawal
From slot RTP to bKash withdrawal times, how live casino works, account verification and VIP cashback — you will find detailed answers to all these topics here. Whether you are a new member or an experienced player, this page is a reliable reference. Please note that all casino and betting activities at tk1991 are for users aged 21 and above only.
Slot Game Questions
The most frequently asked questions about slot games at tk1991 — progressive jackpots, RTP, choosing games by budget and demo mode.
In a progressive jackpot, a small portion of each bet is added to a central pool, so the prize amount keeps growing. The more players bet, the larger the jackpot becomes. The jackpot is triggered when a specific event occurs — such as a particular combination of symbols. tk1991 offers slots from various providers that feature this type of prize structure.
RTP, or Return to Player, is a slot's theoretical return rate — it indicates how much money may come back on average for every ৳100 wagered over the long term. For example, Fortune Tiger has a maximum RTP of 96.81%. However, this is not a promise — the outcome of every spin is completely random. A higher RTP means better odds in theory, but results can vary from session to session.
The minimum deposit at tk1991 is ৳500. For playing on a small budget, it is better to choose low-volatility games — these pay out small wins more frequently. PG Soft's Fortune Mouse (maximum RTP 96.96%) and Pragmatic Play's Sweet Bonanza (maximum RTP 96.48%) are popular choices here. Set a budget before you start and keep each spin amount small.
Demo mode lets you get a feel for the game's mechanics, paylines, bonus rounds and features — without spending real money. Most slots at tk1991 have a demo option, which is a good way for new players to learn a game. However, demo-mode winnings cannot be withdrawn — you need to play with real money for real prizes.
Volatility, or variance, indicates the risk level of a slot. High-volatility games — such as Nolimit City's San Quentin xWays or Dead or Alive 2 — pay out less frequently, but the prizes are larger when they do. Low-volatility games pay out smaller amounts more often. Choose the type that suits your budget and patience.
Casino and Table Games
Answers to the most frequently asked questions about Baccarat, live dealer games, live casino on mobile, and Teen Patti or Andar Bahar. See the full game list at MG Live.
In Baccarat you bet on one of three outcomes — Player, Banker or Tie. The hand closest to 9 wins. Tens and face cards are worth zero; all other cards are worth their face value. For beginners, betting on Banker is relatively safer because its chance of winning is slightly higher. Practice in demo mode at tk1991 before playing for real money.
Yes, live dealer games are streamed live from professional studios. You see a real human dealer on screen using actual cards or a roulette wheel. Studios such as Evolution, Pragmatic Play Live and Ezugi provide this service at tk1991. The results are not determined by software — everything is visible through the live camera.
tk1991's live casino runs smoothly on smartphones. Even without a separate app, you can play from your browser; Android and iOS apps are also available through official channels. For the best experience, use a stable Wi-Fi or 4G connection, as live streaming uses more data. Keeping the screen in landscape mode gives you a better view of the table and chat window.
Yes, both Teen Patti and Andar Bahar are available at tk1991. Teen Patti is a three-card game — the player with the highest hand wins; JILI's TeenPatti Joker and Teen Patti 20-20 are popular titles. In Andar Bahar, a card is placed on the table and you bet on whether a matching card will land on the Andar or Bahar side. Both games are easy to understand and run well on mobile.
European roulette has 37 numbers from 0 to 36, while American roulette adds an extra 00 — making 38 in total. That one extra pocket nearly doubles the house edge in the American version. European roulette is more favourable for new players. Various options are available at tk1991 on Evolution's live roulette tables.
Money Withdrawal
Common questions about withdrawals to bKash, Nagad or Rocket — reasons for pending status, withdrawing at night, rules for withdrawing bonus winnings and typical processing times.
At tk1991, withdrawals to bKash, Nagad and Rocket typically take between 15 minutes and 2 hours. Most requests are completed within this time. However, a first-time withdrawal may take a little longer if account verification is still in progress. The minimum withdrawal amount is ৳1,000.
A pending status means your request is being processed. It normally completes within 15 minutes to 2 hours. If it takes longer, first check whether your account is fully verified, whether the wagering requirements on any bonus have been met, and whether the correct payment details were provided. If the issue is still not resolved, contact tk1991's 24/7 live chat.
No, winnings from a bonus must meet the wagering requirements before they can be withdrawn. For example, the welcome bonus has a 15x wagering requirement — meaning if you receive a ৳1,000 bonus, you must place ৳15,000 in bets before you can withdraw the bonus winnings. Wagering progress can be viewed from your account. Each bonus has its own terms — read the terms and conditions for full details.
Yes, withdrawals at tk1991 are processed seven days a week, 24 hours a day. Processing continues at night and on holidays. You can withdraw via bKash, Nagad, Rocket, Upay and bank transfer. The usual time is 15 minutes to 2 hours — though bank transfers may take longer depending on the bank's own operating hours.
The main process is the same — log in to your account, go to the withdrawal section, enter the amount and your mobile banking number, and submit the request. Nagad, Rocket and Upay are all available with equal convenience. The minimum is ৳1,000 and the number must be registered in your name. 24/7 live chat support is available for any issues.
Verification and Documents
Why your identity needs to be verified, which documents are required, how your information is kept secure and when verification is requested.
Verification secures your account and prevents identity fraud. It ensures that only you can manage your account. At tk1991, verification may be required before large withdrawals or before using certain account features. Confirming that users are 21 or older is also an important part of this process.
A National Identity Card (NID) is the most commonly used document. A valid passport or driving licence may also be accepted. A clear photo or scan of the document must be uploaded. To confirm which documents apply in your case, speak directly with tk1991 support, as specific requirements may vary depending on the situation.
tk1991 stores all personal information using SSL encryption and secure servers. Your documents are not shared with third parties. The Privacy Policy contains detailed information on how your data is kept secure. Contact the support team with any concerns.
Verification is generally not mandatory at the time of registration. However, it may be requested before your first large withdrawal or during a security review. Verification must also be completed to receive birthday rewards such as the tk1991 birthday gift. Completing verification in advance makes future withdrawals faster.
VIP Programme
How the tk1991 VIP weekly cashback works, how many levels there are, how to move up to a higher level and what benefits VIP members receive. Visit the tk1991 VIP page for full details.
Weekly cashback is calculated on the net loss for that week — that is, total amount lost minus total amount won. For example: a Silver member with a net loss of ৳20,000 in one week receives ৳20,000 × 0.7% = ৳140 in cashback. This is the maximum rate at the Silver level. Cashback is generally credited automatically each week.
The tk1991 VIP programme has three levels. The Bronze level offers a maximum weekly cashback of 0.3%. The Silver level offers a maximum weekly cashback of 0.7%. The Gold level offers a maximum weekly cashback of 1.0% — the highest rate. At every level, cashback is given as a percentage of net losses.
You can move up by staying consistently active, depositing regularly and playing more. While there is no specific turnover figure, overall activity is taken into account. Consistent account activity is the main factor in moving up from Bronze to Silver and from Silver to Gold.
In addition to weekly cashback, VIP members may receive special promotional offers, faster support and priority access to special events. Gold level members generally receive the most personalised service. Full details of specific benefits are available on the tk1991 VIP page.
Yes, these are entirely separate promotions from VIP cashback. The tk1991 birthday gift is given once a year, up to ৳2,000 for verified members (10x wagering). Refer a friend to tk1991 and receive up to ৳1,500 per successful referral (12x wagering). These rewards are available to all active members regardless of VIP level.
More questions? We are always here to help
If you don't find your answer on this page, don't worry. tk1991's support team is available 7 days a week, 24 hours a day — in both Bengali and English. If you have any questions about Responsible Gaming, feel free to let us know.
Please note: all activity on tk1991 is for users aged 21 and above. Gambling is for entertainment — please play responsibly.