tk1991's Privacy Policy

Definitions and Applicability

This privacy policy ("Policy") applies to the tk1991 platform and all connected digital services. "Personal information" means any data that can directly or indirectly identify a person — such as name, mobile number, email address, financial details, or device identifiers.

"Services" refers to the tk1991 website, mobile application, and all related online channels. "User" means any registered or unregistered person who uses the services.

This policy is consistent with the applicable data protection regulations in Bangladesh. By using our services, you are considered to have accepted the terms of this policy. If you have any questions about any part of this policy, please contact us before using the services.

Data Collection

tk1991 collects data in two main ways — information you provide directly, and technical information collected automatically.

2.1 Directly Provided Information

The following information is collected during account registration, identity verification, and financial transactions:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for KYC verification)
• Mobile banking details (bKash, Nagad, Rocket, Upay) or bank account details for deposits and withdrawals
• Information provided when contacting the support team

2.2 Automatically Collected Information

Some technical information is automatically recorded while using the services:

• IP address and geographic location (approximate only)
• Browser type, operating system, and device information
• Login time, time spent on site, and pages visited
• Game play history and betting patterns
• Information collected through cookies and similar tracking technologies

Data Use

Collected information is used for the following purposes:

3.1 Account Management

Information is used to complete the registration process, verify identity, ensure secure login, and assist with account recovery.

3.2 Financial Transactions

Personal and financial information is essential for processing deposits, approving withdrawals, and preventing financial fraud. tk1991 ensures that all financial data is transmitted through encrypted channels.

3.3 Service Improvement

By analysing user behaviour, we continuously improve the gaming experience, promotional offers, and technical performance. This analysis is always conducted in aggregated and anonymous form.

3.4 Communication

Email and mobile numbers are used to send important account notifications, security alerts, and relevant promotional information. You may opt out of marketing communications at any time.

3.5 Legal Obligations

Information may be retained and disclosed in accordance with applicable law and in response to lawful requests from government authorities. In such cases, the procedures set out in the Terms and Conditions are followed.

Data Retention and Duration

tk1991 retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

4.1 Retention Periods

• Active account data: for the entire period the account remains active
• Financial transaction records: minimum five years from the date of the last transaction
• KYC verification documents: for the period determined by legal requirements
• After account closure: minimum data retained until regulatory requirements are met

4.2 Data Deletion

Once the retention period ends, personal information is securely deleted or anonymised so that it can no longer be used to identify any individual.

Data Sharing with Third Parties

tk1991 never sells users' personal information or transfers it to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

5.1 Service Partners

Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technology services, and customer support. These partners are contractually bound to maintain the confidentiality of the data.

5.2 Legal Obligations

Information may be disclosed under court orders, lawful requests from government agencies, or applicable law. In such cases we seek legal advice and provide the minimum amount of information possible.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, personal information may be transferred to the relevant parties, but users will be notified in advance.

Cookies and Tracking Technologies

The tk1991 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the services.

6.1 Essential Cookies

These cookies are essential for basic functions such as maintaining login sessions, security verification, and saving language preferences. Disabling them will prevent the services from working properly.

6.2 Analytical Cookies

Analytical cookies are used to gather information such as which sections of the site are used most and where users encounter problems. This information is processed in completely anonymous form.

6.3 Cookie Controls

You can delete cookies or stop accepting new cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt many functions including login and transactions.

Data Security Measures

To keep your information secure, tk1991 maintains multiple layers of technical and organisational security measures.

7.1 Encryption

All data transmission on the website and mobile app is protected by SSL/TLS encryption. Industry-standard encryption technology is used for both storing and transmitting financial information.

7.2 Access Controls

Access to personal information is restricted to only those staff members who need it to carry out their responsibilities. All staff are bound by strict confidentiality agreements and receive regular data protection training.

7.3 Security Monitoring

Automated monitoring runs 24 hours a day to detect any unusual activity in the system. A process is in place to promptly notify affected users if a security breach is identified.

7.4 Your Role

Your role in protecting your data matters too. Use a strong password, do not share your password with anyone, and notify our support team immediately if you notice any suspicious activity.

Your Rights Regarding Your Data

Every member registered with tk1991 has the following rights regarding their personal information:

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of certain data where there is no legal obligation to retain it.
• Objection to Processing: The right to object to the use of your data for marketing purposes.
• Data Portability: The right to receive your own data in a structured and readable format.

To exercise these rights, write to the email address listed in the contact section (Section 11) below. We generally respond within 30 working days. Requests will be processed once your identity has been verified. As part of responsible gaming, we take special care to protect information relating to user limits set by members.

Protection of Minors' Data

tk1991's services are for persons aged 21 or over only. We do not intentionally collect any information from minors.

The registration process includes an age verification step. If it becomes known that a minor has created an account, that account will be closed immediately and all associated data will be securely deleted.

Parents or guardians who believe their child has created an account should contact us immediately.

Policy Changes

tk1991 reserves the right to update this privacy policy from time to time in response to service improvements, legal requirements, or business changes.

10.1 Change Notifications

For any significant changes, registered members will be notified in the following ways:

• Notification to the registered email address
• A visible banner notice when logging in to the website
• Update of the "Last updated" date on this page

10.2 Consent

Continued use of the services after a change will be considered acceptance of the updated policy. You have the right to close your account if you do not agree to the updated policy. You can learn more about tk1991's operations and values in the About Us section.

Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

For general questions, you can visit our Frequently Asked Questions (FAQ) page — it has answers to many questions about accounts, payments, and security.