tk1991 Terms and Conditions

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1 General Provisions and Applicability of Terms

This terms and conditions document forms a legally binding agreement between tk1991 and each registered member of this platform. By opening an account on tk1991, logging in, or using any part of the service, a user acknowledges acceptance of all terms in this document.

These terms apply to all services on tk1991 — including casino games, slots, live casino, sports betting, virtual sports, and any future additions to the platform. Separate terms may be published from time to time for specific promotions or services, and these will function as a supplement to the general terms.

If any conflict arises between a promotional term or specific game rules and these general terms, the specific rules will take precedence on that matter.

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2 Membership and Eligibility Requirements

2.1 Age Requirement

tk1991 services are available only to persons aged 21 or above. By registering an account, each applicant confirms they are at least 21 years old. Government-issued identification may be requested at any time for age verification purposes. Providing a false age may result in account cancellation and forfeiture of deposited funds.

2.2 One Person, One Account

Only one account per person, household, or IP address is permitted. Operating multiple accounts under the same name or from the same device is strictly prohibited. If duplicate accounts are detected, all of them will be suspended immediately and bonus privileges will be cancelled.

2.3 Accuracy of Registration Information

All information provided at registration — full name, date of birth, mobile number, and payment details — must be true and accurate. Providing incorrect or false information may result in withdrawal suspension, delayed account verification, and in some cases account cancellation. If any information needs to be updated, please contact the support team.

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3 Account Management and Security

Each member is personally responsible for keeping their account login credentials secure. Passwords should never be shared with any third party. If unauthorised access to an account is suspected, tk1991's support team must be notified immediately. The member bears responsibility for any financial loss resulting from unauthorised login, unless it is proven to have occurred due to a security flaw on the platform's side.

Operating an account on behalf of a third party, or using any automated software, bot, or script to play games, is strictly prohibited. If such activity is detected, the account will be closed immediately.

• Use a strong password and change it regularly.
• End your session after logging in from a public or shared device.
• Change your password immediately if you notice any suspicious activity.
• Be cautious of phishing links or unauthorised third-party apps.

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4 Deposits and Withdrawals

4.1 Deposit Methods and Minimum Amount

tk1991 currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount for each method is ৳500. Deposits may not be made from a payment account not registered in the member's own name.

4.2 Withdrawal Process and Timeframe

The minimum withdrawal amount is ৳1,000. Withdrawing via the same method used for the deposit is preferred. After successful verification, withdrawals are generally completed within 15 minutes to 2 hours. In some cases, additional time may be required for identity verification or security checks.

4.3 Withdrawal Methods

bKash, Nagad, Rocket, Upay, and bank transfer can be used for withdrawals. The account must be fully verified before a withdrawal can be processed. If any active bonus wagering requirement remains, withdrawal will not be possible until it is fulfilled.

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5 Bonuses and Promotional Offers

New members registered at tk1991 are eligible for a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will add an extra ৳1,000 bonus, bringing the total balance to ৳2,000; to withdraw this bonus, wagering of ৳1,000 × 15 = ৳15,000 must be completed.

Important terms regarding bonuses are listed below:

• Withdrawal is not permitted after claiming a bonus until the required wagering has been completed.
• Bonus funds cannot be withdrawn as cash directly — they may only be used to play games.
• Another bonus cannot be added while one is active, unless stated otherwise in a specific promotion.
• If bonus abuse is detected, all bonuses and related winnings will be cancelled.
• Each bonus offer has its own validity period and specific terms — these are detailed on the promotions page.

Terms for other promotions — including weekly reload bonuses, slots festival bonuses, and cricket season special bonuses — are published separately and apply subject to this general bonus policy.

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6 Gaming and Betting Rules

The outcome of all games displayed on tk1991 is determined through a neutral Random Number Generator (RNG). If an incorrect payout occurs due to a software error by a game provider, tk1991 reserves the right to correct that amount.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If the result of a game is unclear due to a system error or disconnection, the game provider's log will be taken as final.
• Odds in sports betting markets may change in real time; the odds at the time of placing the bet are final.
• If a match is cancelled or abandoned, the applicable rules for sports bets will apply.

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7 Prohibited Activities

Any of the following activities are strictly prohibited on tk1991 and may result in account cancellation:

• Conducting money laundering or suspicious financial transactions.
• Placing artificial bets or transferring funds between accounts to exploit the bonus system.
• Abusing affiliate or referral programmes to generate referral bonuses for oneself or others.
• Attempting to intrude upon or alter the platform's security systems.
• Collecting or using the personal information of other members.
• Using offensive, threatening, or discriminatory language in support or game chat.

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8 Limitation of Liability

tk1991 will not be directly liable for losses caused by technical faults, server outages, or internet connection issues. However, appropriate corrective action will be taken in cases of proven server-side errors.

tk1991's liability is limited with respect to matters concerning third-party software, game studios, or payment gateways. For such issues, assistance in resolving the problem will be provided through tk1991's support team.

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9 Privacy and Data Retention

For details on how members' personal information is collected, stored, and used, please read our Privacy Policy. This policy is considered an integral part of these terms.

tk1991 may request a copy of a national identity card or passport for account verification purposes. This information is stored under strict security measures and is never sold to third parties. Once verification is complete, the original copy of the document is securely deleted.

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10 Responsible Gambling

tk1991 places the highest importance on responsible gambling. Gambling should be an entertainment activity — not a way to solve financial problems. Every member is encouraged to play within their means.

Deposit limits, temporary breaks, and self-exclusion options are available to help members manage their gambling habits. For more details and support tools on this, see our Responsible Gaming Guide.

• Anyone under the age of 21 may not use this platform.
• If any signs of problem gambling appear, contact the support team immediately.
• Avoid taking loans or spending money needed by your family for gambling.

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11 Account Closure and Termination

11.1 Closure at Member's Request

Any member may request closure of their account at any time. It is advised to withdraw any available balance before making the request. Once the account is closed, any active bonuses or wagering requirements will be automatically cancelled.

11.2 Termination by tk1991

tk1991 reserves the right to suspend or close an account without prior notice in the event of a breach of these terms. If fraudulent activity is proven, deposited funds and winnings earned from bonuses may be forfeited. Original funds deposited from legitimate sources will be returned after verification.

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12 Changes to Terms

tk1991 reserves the right to change, amend, or update these terms at any time. For significant changes, members will be notified via their registered email or through a notice on the platform. Continued use of the platform after a change constitutes acceptance of the new terms.

Members are advised to visit this page regularly and keep track of the "Last Updated" date. Our FAQ page may be helpful for common questions.

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13 Dispute Resolution

In the event of a dispute or complaint, the member must first attempt to resolve it directly through tk1991's support team. Most issues can be resolved within 24 hours via live chat or email.

Please have the following information ready when submitting a complaint:

• Account username or registered mobile number.
• Date, time, and amount of the disputed transaction or game.
• Screenshots or other relevant evidence (if available).
• A brief description of the issue.

If unsatisfied with the support team's decision, the matter may be escalated to senior management. tk1991 endeavours to resolve every dispute fairly and transparently.

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14 Contact

If you have any questions or need clarification on these terms, please get in touch through the following:

• Live Chat: Direct 24/7 support is available after logging in to the site.
• Email: [email protected]

Support is provided in both Bengali and English. Our team is available seven days a week, at any hour of the day or night.